You can make a booking easily on line. Payment is required at the time of booking, exception made to disabled transfers who are subject to our previous confirmation.

Online bookings on this web site can only be made up to 12 hours prior to transfer service.

Once the booking arrangements have been confirmed & paid for, a written confirmation of the booking will be sent by email to the Lead Passenger who made the booking.

The Lead Passenger, in doing so, agrees to act as an agent and accepts all of the terms and conditions on behalf of each member of the party.

ezClick are transfer providers and book the services through approved, licensed and insured transfer suppliers.

The request and use of child and booster seats are complimentary.

All assistance at airports with ‘meet & greet’ are free.

Any reasonable excess luggage*(refer to Baggage Allowance) may incur in additional supplemental costs, which will be paid directly to the driver, in local currency, at the time of pick-up.

The quoted rates are per vehicle and NOT per person.

The printed voucher should be kept with the Lead Passenger when travelling for it must be shown to the ezClick representative, when requested.

The booking confirmation will be sent to the Lead Passenger by email. The Lead Passenger must print out the confirmation voucher as proof of purchase following the link provided on the confirmation email.

If ezClick fail for any reason within our control to transfer you from your pre-arranged pick-up to your pre-arranged destination and you are forced to seek an alternative transfer, any reimbursement made shall be no more than the cost of getting from the pick-up point to the drop-off point by taxi. Make sure that you request a written receipt from the taxi driver for insurance purposes.

The Lead Passenger and other party members are advised to check their own travel insurance, and must make sure that all items of luggage belonging to his party are labelled correctly with names and resort destination/s.

ezClick endeavours to carry its passengers safely and comfortably to their chosen destination with as little inconvenience as possible. However, ezClick will not pay compensation for any events beyond our control which include: War, civil disturbances, terrorist activity, vandalism, industrial disputes, technical problems with transport, closed or congested airports, natural or nuclear disasters, fire, severe weather conditions, accidents causing delays to your transport, compliance with police requests, unforeseen traffic delays, problems caused by other customers, other circumstances affecting passenger safety and any other similar event.

Online booking changes are not accepted within a 12 hour period before travelling. Should you wish to make any changes, please contact ezClick local representative. Contacts are provided on your voucher.

Should the Lead Passenger require to, increase the number of passengers within the party or change the route, before the time of travel, a new re-quote and settlement of any additional will be needed. The new rate may differ from the rate previously settled. If an extra vehicle is required, ezClick will advise you on the most cost effective transfer available.

The Lead Passenger may change a confirmed transfer booking through our online booking system, by quoting the booking reference number & access code and adding new requirements.

Bookings cancelled less than 6 hours prior to pickup time, will be refunded the amount paid, less an administration fee of € 30.00 per booking.

Bookings cancelled up to 6 hours prior to pickup time, will be refunded the total amount paid.

The Lead Passenger may cancel a confirmed transfer booking at any time through our online booking system, by quoting the booking reference number & access code. We strongly suggest to read our booking changes policies before canceling any booking. One may hold the amount paid as credit for new bookings.

No Shows are considered as cancellations without prior notice, occurring in no refund.

In case of flight schedule changes & flight cancellations for reasons beyond passenger’s control ezClick will rearrange pick ups & drop offs accordingly, as soon as ezClick is informed of changes, at least 24 hours prior to arrival or departure to or from resort.

If the arrival flight is delayed more than 1 hour from the scheduled flight arrival time, please call ezClick local representative, name and phone number are provided on voucher, immediately for an update on the situation.

If the arrival flight is delayed for any reason, our ezClick Representative will still ‘meet & greet’ you at the airport when the flight lands.

If for any reason the vehicle for your departure transfer is delayed more than 15 mins from the scheduled pickup time, please call ezClick local representative, name and phone number are provided on voucher.

ezClick will endeavour to ensure that the transfer vehicle(s) arrives on time to collect you and your party and reaches its destination on time. ezClick will not incur any liability whatsoever in the event of any delay due to causes beyond its control.

Each passenger will be permitted up to 1 large suitcase and a golf bag.
If excess baggage needs additional transportation including trailers, the Lead Passenger will be liable for additional costs*. The Lead Passenger must make sure that all items of luggage belong to his party.

All vehicles are fully insured for passenger and third party claims, as required under the law of the country in which it is registered. However, customer’s property is carried entirely at their own risk and no responsibility can be accepted for loss and damage. The Lead Passenger and other party members are advised to check their own travel insurance.

The Lead Passenger should note that ezClick and its Approved Supplier Drivers reserve the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat to the driver, passengers or the vehicle.

Laws & regulations pertaining to the use of booster seats, child seats & seat belts vary from country to country for age limits and fitting in cars, minibuses and coaches. If you require a booster seat or child seat, please request one at the time of booking. The driver may refuse to carry the child without the appropriate road safety equipment.

The consumption of food & drink during transfers is at the discretion of the Approved Transfer Suppliers and/or their drivers.

Smoking is not allowed in any of the transfer vehicles.

You should then put any complaint in writing, by email directly to ezClick within 20 days of the verbal complaint. If you have any queries or experience any difficulties with our website or booking system, please inform our customer services department immediately at [email protected] and we will do our utmost to resolve the matter.

In the unlikely event that you have any reason to complain or experience any problems when dealing with ezClick or any of its approved transfer suppliers, please inform the transfer driver immediately who will be more than happy to assist.

If the Lead Passenger or any member of their party has a wheelchair request, or are disabled you must inform us at the time of booking, we will then confirm if the transfer will be suitable, and able to meet your requirements before we accept the booking. If ezClick cannot accommodate the particular needs of the person concerned we may have to decline the booking.

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