What is the difference between Transfer and Shuttle ?

We only provide private transfers. A shuttle is the service we supply within Golf courses or Resorts, with the same party.

One of our party is disabled and has a wheelchair. Can we use the transfer service ?

Specially adapted vehicles for people without mobility may be booked at some destinations, but only ON REQUEST due to the limited availability. Select ‘Wheelchair Transfers’ for this booking request.

Can I bring a portable disability scooter ?

Battery operated wheelchairs and scooters are considered as baggage, and our normal luggage allowance must be taken into account. ‘Disabled Transfer’ is recommended and this info should be mentioned in ‘Observations’.

I would like to book for today / tonight / tomorrow, but the system does not allow me.

We only accept bookings up to 12 hours prior to transfer service.
We do not accept bookings under the 12 hour limit, nor by telephone.

Should I put our flight arrival time taking on your time difference ?

You should not modify times as all flight times on tickets are local. All pick ups are scheduled to flight times.
You may like to consider booking the return leg only.

I can not find the destination, how do I book ?

The most important information the system requires to find your destination is the town or city field.

I have tried city, town or village name and still can’t find my destination ?

Use our Customer Services contact to ask for assistance.
Do not use the geographical name; use the city, town or village name.

How do I book to travel from town to the airport ?

Select Town’s name as town and then Town’s airport as airport in destination.

How do I book when I will be arriving and departing from different airports ?

For arrival and departure from different airports, you should make two different single bookings.

I do not have our final address until a few days before arrival, how do I book ?

Select the town you will be travelling to, and in ‘Observations.’ fill in ‘To be advised’. Once you have final address, login to ‘My Bookings’ and modify your destination address. Should you only have this info on day of travel, forward it to the driver on arrival.

Our party arrives on different flights, but would like to return to the airport together, how do I book ?

Book single journeys for all but one of the parties arriving.
The last booking to be done as return trip with different number of inbound and outbound passengers.
Use ‘Observations’ to alert for intensions.

We are two parties arriving at different times, and would like to travel together, how do I book ?

We recommend 2 separate bookings, should there be any delays from one of the parties joining the driver will not wait.

Our party requires to be dropped off or picked up at different locations, how do I book ?

Select the furthest destination you will be travelling to, and advise in ‘Observations’ your extra stops.

Do you offer discounted rates for children or babies ?

We charge the same rate for all occupied seats. Please note that due to local legislation, babies may not travel for free on an adult’s lap.
There is a small surcharge for each extra stop.

Do you cater for child seats ?

Yes, we cater for child and boosters seats, free of charge.

Do you cater for infant cot seats ?

Cot seats are not available given the infant’s tender age.
Parents are recommended to bring their own, should they feel the need.
Seating for the extra cot seat should be accounted for when booking vehicle type.
When booking, please specify which best fits your needs.

How do I book when travelling with my pet ?

Book normally, indicating in ‘Observations’ that you will be travelling with a pet. You will also need to indicate the dimensions and weight of the container + pet. Normal baggage restrictions apply, and we do not cater for unaccompanied/uncontained pets.

I have not received my confirmation e-mail, how do I know if it’s confirmed ?

You may always view your booking and re-print your voucher by loging in to ‘My Bookings’.
Some e-mails are not received due to anti-spam filters. If you received a booking reference on screen, your booking is confirmed. Failure to receive the receipt e-mail has no bearing on the status of your booking.

I have lost my email confirmation, could I have another one ?

If you have a booking number; simply login to ‘My Bookings’ and print your booking. Should you not have your booking number, contact our customer services with your booking details and we will email you, your booking number.

How do I proceed to change my booking ?

Login to ‘My Bookings’ at any time up to 12h prior to your arrival date.
Once you have logged in you may modify all details of your booking: number of passengers, destination, hotel address, flight details and personal details. You may also re-print your voucher from ‘My Bookings’.
See ezClick Terms for change policy.

How do I change my booking less than 12 hours prior to my arrival ?

Less than 12 hours prior to your arrival, changes are not possible, contact our customer services or local supplier directly. Contacts on voucher.

I want to cancel my booking, how do I proceed ?

Login to ‘My Bookings’, and proceed with cancellation.
See ezClick-Transfers Terms for cancellation policy.

Can I have a refund ?

Yes, if you cancel up to 6 hours prior to transfer pickup. See ezClick-Transfers terms for refund policy.

Can I have a receipt ?

Your printed email voucher is your receipt, valid for supplier. Should you have any issues with accounting seek our customer services.

What type of transfer services do you have ?

Our transfer services range from corporate taxi, regular transfers with 8 and 16 seater minibuses to coaches. Wheelchair assisted transfers are also available.

How do I contact ezClick Customer Services ?

email: [email protected]

How do I know the flight times for my departure airport ?

The Airports have a online screen with real time departure and arrival times.

How much time before a flight departure do I need to leave my Hotel or Resort?

Airports open all Check-in facilities 2 hours before and shut 45min before a flight. One should allow enough time for the transfer duration and meet Check-in opening times. Transfer duration will be informed along with transfer price in the ‘Quote’ page when booking online or your voucher.

How much luggage may we take on our flight?

The baggage allowance and fees vary according to airline. One should check flight tickets or airline documentation to learn their policies; which may vary from piece concept to weight restriction. One should weigh all cases before Check-in.

I have a electrical scooter|wheelchair, will I have problems at Check-in ?

Mobility Aid procedures vary according to airline. One should check flight tickets or airline documentation to learn their policies. Electrical wheelchairs may only fly with Dry Batteries. One should disconnect the power supply from the battery before handing it over to the handling agent.

Do they have porters at the airports to assist with wheelchairs through flights ?

Portugal Airports have staff to accompany wheelchair travellers and reduced mobility passengers on arrivals and departures. These services should be mentioned when booking with the airline and requested at Check-in before travel.

Can I pay by cash or bank transfer ?

We only accept bookings with credit card.
Visa, Mastercard or American Express, are accepted with Stripe or PayPal payment systems.

Can I pay with my Switch debit card ?

Switch cards are generally used to purchase goods.
To be able to book successfully, you will need to use a credit card.
Visa, Mastercard or American Express through our online PayPal System.

Why does my card keep getting rejected ?

-You may have entered an invalid card number, check typing carefully.
– The card type you have specified (e.g. Mastercard, Visa) does not match the card number supplied, check that card type selected is correct.
– Your card may require the cardholder to be present, not suitable for online bookings. Try an alternative card.
– Your bank declines payment for this amount, contact the issuing company of your card.

Is it safe to use my credit card online ?

Your credit card information is safe. All sensitive information, including personal details as well as credit card information, is kept confidential through the use of our secure server software (SSL). We do not retain live records of credit card information on our web servers after the transaction has been completed.

I can’t access PayPal for payment – Troubleshooting instructions

If the site is UP but you cant access the page, try one of the solutions below:
Browser Related Problems
– Force a full refresh of the website. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.);
– Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page;
Fix DNS Problems
– A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP;
– Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows: (Start > Command Prompt > type “ipconfig /flushdns” and hit enter);
– If you can access a website at office or from a 3G network yet it’s not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services;

How do I know that PayPal is secure ?

Once you have been redirected to PayPal, ensure that the link in your browser initiates with PayPal, Inc. [US] https in green. This determines that you are using the genuine PayPal site with a secure encrypted line, certified by VeriSign Class 3 extended validation SSL CA.

Do I need to have a PayPal account ?

No need for a PayPal account, you may use any credit/debit card. Once in the PayPal page choose the second option Don’t have a PayPal account ?

Can I pay the driver directly ?

Our suppliers don’t allow their drivers to handle payments therefore ezClick cannot confirm a booking prior to transfer.

Can I have a refund ?

Yes, if you cancel more than 7 days before transfer. See ezClick-Transfers terms for refund policy.

Can I have a receipt ?

Your printed email voucher is your receipt, valid for supplier. Should you have any issues with accounting seek our customer services.

What happens if my flight is delayed ?

If the arrival flight is delayed more than 1 hour from the scheduled flight arrival time, please call ezClick local representative, name and phone number are provided on voucher, immediately for an update on the situation.

How long will a driver wait for us to clear customs ?

The driver will normally wait up to 45 minutes before making enquiries with the airline, ‘lost and found’ or immigration and will eventually make a ‘page’ call to meet the passenger at the airport meeting point. The driver will only leave the airport after these procedures have been made.

How do I find my driver ?

Normally the ezClick representative will be waiting in front of your arrival gate with an ezClick sign and your party’s name. However you must refer to your voucher where you will find specific instructions for your particular airport.

What happens if I cannot find my driver at the airport ?

Refer to your voucher where you will find our local representative’s contact number.

How long will I have to wait at the airport ?

Your vehicle will normally be at the airport for the scheduled arrival of your flight.

I have lost my luggage, can you collect it for me later ?

All the airlines have handling agents. They will organize for any luggage to be forwarded to your resort address.

I have left something in the vehicle. How do I get it back ?

Contact our customer services, giving details of the transfer, and the missing items. We will then endeavour to deliver them to you.

Can we stop off at the supermarket or pickup property keys en-route ?

By prior arrangement only, although not at peak times – a supplement fare may be applicable.

Does our driver speak English ?

All ezClick supplier drivers speak English. Occasionally we are obliged to use other local transport firms, in which case we cannot guarantee the driver will speak English.

Do I need to tip the driver ?

The price paid does not include a tip. As is standard across the globe these days if you feel your driver has been friendly and courteous, then a small tip is the norm.

Can I have the driver’s mobile number ?

Driver’s mobile numbers are restricted; if you have any problems contact our local representative.

Is the transfer direct or do we stop en-route ?

All transfers are direct, if you have booked a villa, please state the name and area address of the property. Note that one must also have a map and directions to the villa; these should be shown to the driver on arrival to avoid any possible confusion.

I have lots of extra luggage, will there be room for it ?

Each passenger has an allowance of one suitcase and one golf bag. If you are bringing a mountain bike or a surf board, please check with customer services.

How long is the journey to the resort ?

Approximate transfer times may vary according to peak days and when the road conditions are poor.

How do I confirm my resort pickup time ?

Your transfer is confirmed by email with a printable voucher. Your return transfer details are stated on your voucher. Should you wish to make any changes to the return pick up time kindly contact our local representative.

What type of vehicles do you have ?

ezClick transfer suppliers have mostly new vehicles. They are air-conditioned for the summer and fully equipped for the winter. Minibuses have an extended wheelbase for extra luggage space. All vehicles undergo vigorous safety checks at regular, frequent intervals.

Do the buses have seat-belts ?

All ezClick supplier vehicles have seat-belts.

Whom do we file a complaint with ?

Any complaints arising whilst in resort must be reported directly to ezClick local representative. Any complaints not registered whilst in resort will be unable to be dealt with on your return to the UK. The local supplier’s policies are to resolve any problems/disputes whilst in resort.